FAQs
Frequently asked questions
Don't see your question here? Our admissions team is glad to help — reach out through the Contact page.
What are your staff qualifications and safety practices?
Our team is selected, trained, and supported to deliver person-centered care in safe, respectful environments. [Detailed credentialing, training, screening, and quality-assurance practices to be documented and published here.]
What is Residential Habilitation?
Residential Habilitation is a service that helps individuals with developmental disabilities build the skills they need to live as independently as possible in a residential setting. [Our current APD Residential Habilitation provider status to be confirmed.]
Who qualifies for residential services?
Eligibility depends on the specific program, individual assessment, authorization, availability, and our approved provider scope. Our admissions team helps determine whether our services are an appropriate match.
How do I make a referral?
Start on our Admissions & Referrals page. Families use the residential placement inquiry; professionals use the professional referral form.
Is residential space currently available?
Availability changes over time. Please submit an availability request or call us for the most current status.
Can families schedule a tour?
Yes. Use the Schedule a Tour form on the Admissions & Referrals page and share a few days that work for you.
Are support services automatically included with housing?
No. Residential housing and home & community support services are separate service lines. Home & community support is provided only when it is authorized and part of the individual's support plan.
What documents are required?
Required documents depend on the service and any authorizing program. [Complete documentation list to be confirmed and published.]
What areas do you serve?
Our primary service area is Jacksonville, Florida. [Additional counties or service areas to be confirmed.]
What funding sources are accepted?
[Accepted funding sources and payment options to be confirmed and published here.]
How long does the admission process take?
Timelines vary based on documentation, assessments, authorizations, and availability. Our team will share a realistic estimate after the initial review.
Do you provide transportation?
Transportation support may be available as an authorized home & community support service, when it fits the individual's support plan and our approved scope.
How are individual support needs determined?
Through a person-centered assessment involving the individual, family or guardian, and any support coordinators or authorizing programs.